Help Center > Account & Billing > Billing FAQs


Billing FAQs

Do You Have Billing Questions?

In recent years cyber-crime has been at a record high, with a steep increase in personal details being stolen, global malware attacks, ransomware infections and now a rise in COVID-19 related scams, it has never been more important to safeguard yourself. 

Your premium Scan Guard antivirus ensures both you and your family’s devices are fully protected from ever-increasing threats like these with it’s multi-award winning malware protection

Once your order has been approved a confirmation email will be sent to the email address in which you provided during the check-out process.  

At this point you will gain full access to our security suite allowing you to eliminate malicious threats, block misleading websites, pro-actively monitor data breaches and even share available protection licenses with family and friends, at no extra cost. 

All purchases that you make via our website will appear on your bank or credit card statement as; www*scanguard.com, followed by a localized phone number.  

Please note, if additional services such as Safe Browsing (VPN) or Unlimited Devices were purchased during check-out, these will appear as separate charges on your statement. 

We are confident that you will be more than satisfied with our award-winning service, which is why we include a 30-day money-back guarantee, allowing you to experience the full benefit of our security suite before fully committing. 

In the unlikely event that you are unsatisfied with our service or have experienced technical difficulties we advise you schedule a complimentary 1-2-1 session with our highly skilled engineers to overcome the issues you have encountered. 

Click here to schedule a session, completely free of charge

You can view your payment history, payment dates, add back-up payment methods or download invoice receipts within the Billing Overview section of your account. 

If, however, you still have unanswered questions relating to a recent charge or would like to discuss your Scan Guard subscription, our billing advisors are available 24/7. 

Simply use the contact options below
 

Email: billing@scanguard.com

tel: 833 201 8682

Remember, at Scan Guard your protection is our priority.

 

 

 

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