Help Center > Account & Billing > Billing FAQs

Billing FAQs

Do You Have Billing Questions?

In recent years cyber-crime has been at a record high, everything from Ransomware and Malware attacks infecting millions of computers worldwide to high-street banks and bureau's being hacked resulting in personal data being exposed. 

Protecting yourself from ever-increasing online threats with a premium antivirus service is a small price to pay. 

Once your order has been processed a confirmation email will be sent to the address in which you provided. 

All purchases through our website will appear on your bank statement as; www*, followed by a localized phone number. 

Note: Additional services such as Safe Browsing (VPN), will appear on your bank statement as a separate charge. 

You can see your active subscription within the Billing Overview section in your control panel, you can also view orders details by visiting the Invoices section. 

If you have any queries simply email us at:

We are confident you will be more than satisfied with our award-winning antivirus service, we will honour a full 30-day money-back guarantee.  If you decide that Scan Guard really isn’t for you, we will refund your subscription fee in full, with no hard feelings. 

To ensure that we provide you with a full uninterrupted service, each subscription benefits from our continuous protection auto-renewal for another term. 

Remember, should you wish to speak with one of our Billing Representatives, you can do so 24/7. 

Simply use the options below, 


tel: 833 201 8682

Remember, your satisfaction is our top priority!



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