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Unexpected Behaviour

Real Time Protection Problems

Real-Time Protection is a key part of Scan Guard Antivirus. It quietly runs in the background monitoring all files coming onto the computer and all files running for virus-like behaviour. It basically stops a virus before it can even begin wreaking havoc. 

Real-Time is quite an intensive computer process because it is always running in the background. For that reason, some Windows users may experience a few teething problems getting it running fresh out of the box, and that is what this article is all about combating.

Error when turning Real-Time Protection on

If an error dialogue box displays when turning Real-Time Protection on within the Scan Guard app it probably shows one of the following error messages: 

OANotInitialized EngineNotFound WrongEngine
FileOpen SelfchkFileCrc SelfchkFireErr
SelfchkPatched vdfNotFound Status: Internal
SAVAPI binary could not be loaded    

First off, we advise uninstalling any other antivirus applications you have installed that run a real time protection service. It might seem wise to have multiple antivirus apps running, but actually, it causes the reverse effect - they all stop each other from working properly!

If you do have any applications that could be conflicting, uninstall them, then uninstall Scan Guard. Restart your computer and reinstall Scan Guard and if advised to, restart your computer again.

As well as antivirus, an application which comes pre-installed on many computers frustratingly interferes with Real-Time Protection provided by most antivirus providers, this application is called Intel Rapid Storage (IRS). Many users raise concern about removing IRS, believing it to be crucial to the operation of their computer - rest assured it is not, the application claims to enhance performance when using a specific type of hard disk, but is certainly not crucial and can be uninstalled like any Windows applications via the Control Panel. Please see this article for more details on Intel Rapid Storage.

If Real-Time Protection still isn't turning on after following the above, please follow these steps:
  1. Click the Start/Windows button and type: Services.msc, right-click on the result titled Services and select Run As Administrator in the context menu

  2. In the Services window, locate the service called PC Security Management Service (The list of services should be in alphabetical order)  

  3. If PC Security Management Service isn’t listed as Running, right-click it and select Start. If it is running, click Restart instead

  4. Open Scan Guard, click Antivirus in the sidebar, then click the Real-Time Protection Tile 

  5. Click the toggle to enable Real-Time, it may have already turned itself on since you restarted the background service

  6. Real-Time Protection should now successfully enable

Real-Time needs to be restarted each time computer restarts

If you find that after following the steps above, that after restarting your computer, the above process needs to be followed again, it would suggest Windows isn’t allowing Real-Time to start properly at computer startup. This is corrected by:

  1. Click the Start/Windows button and type: Services.msc, right-click on the result titled Services and select Run As Administrator in the context menu

  2. Within the Services window, scroll and locate a service called PC Security Management Service

  3. Right-click on the service, and select Properties in the context menu


     

  4. In the Properties dialog box, ensure Startup type is set to Automatic then click the tab labelled Recovery

  5. In the drop down menus labelled First, Second and Subsequent Failures, set them to Restart the Service


     

  6. Click Apply and OK, restart your computer and Real-Time Protection should now successfully enable


If you still encounter problems at this point, if you haven’t already, uninstall Scan Guard, restart your computer and reinstall Scan Guard.

Still facing problems?

  • Make sure the steps above have been properly followed, where restarts have been advised, this is for good reason
  • Run Windows System File Checker and agree to any repairs it suggests
  • Contact the Scan Guard tech support advising all steps have been followed in this article and provide app log files by following this guide

Related


Configuring Layered Protection

Help Center


Generating Troubleshooting Data

Help Center


Intel Rapid Storage Error

Help Center


Other Antivirus with Real Time Protection

Help Center



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